Work with product and engineering solutions teams to launch high-visibility mobile and digital projects for Fortune 500 and Internet Retailer Top 500 brands Manage native iOS app and mobile web projects for major retailers. Serve as primary contact to designated customers for major retail events including Black Friday and Cyber Monday. Serve as a point of escalation for all customer requests and technical issues for in-flight projects. Conduct daily status meetings with customers and upper management to manage expectations and communicate project progress. Assist the sales team with responses to RFPs and Project Proposals by providing technical analysis of proposed projects and Level of Effort estimates. Create technical requirements with architectural guidance using company's platforms and solutions. Manage and maintain SOWs from approval through project delivery and invoicing. Develop dashboard and Agile boards in Jira to provide instant metrics for upper management and customers. Prepare daily and weekly project status and ticket resolution reports. Develop project charters, statements of work (SOW), project and sprint schedules. Conduct daily sprint standup meetings with on-shore and off-shore engineering teams to ensure projects are kept on track and proactively help clear any potential roadblocks. Triage all technical projects (requiring a Statement Of Work) and technical Change Requests.

Developed and managed the project portfolio for Dedicated WorkGroup (DWG) installations (custom disaster recovery facilities for customer staff) across 34 North American facilities in Canada, Mexico and the United States. Managed a portfolio of 5-10 active projects at any given time. Conducted pre-sales need assessments with prospective and current customers and Account Executives. Prepared Cisco switch proposals for VOIP and data needs of customers, reflecting required port counts and allowing for future growth. Reviewed resulting “sales pipeline” weekly to determine likelihood that prospects would ultimately be converted to customers. Reviewed customer needs with Product Management and Facility Engineering groups to determine appropriate requirements and cost. Proposed appropriate language with Legal group for all assigned contracts and reviewed final contract prior to submission to client.

Develop iOS and Android mobile and web-based apps per client specifications. Research and evaluate source code templates and existing apps for "reskinning" as a "new" app for distribution. Design, revitalize and monetize client web sites and apps. Review client web sites and analyze sites to improve site rankings in search engines (SEO). Develop WordPress and Joomla themes for purchase. Collaborate with partner and independent contractors to develop solutions.

Directed the efforts of multiple support desks and 70+ support staff throughout the Southern Territory. Centralized help desk operations across 13 states, supporting 12,000 computer users. Managed and supported Divisional Liaisons in 13 states. Served as divisional "voice" to CIO and senior IT management, sharing needs and expectations of divisional units. Acted as divisional liaison for any division as needed (Georgia in 2012). Oversaw Data Governance initiatives. HIPAA and PCI compliance resource for IT. Promoted continuing education and IT certification to improve staff skills across the Southern Territory. Created and edited monthly newsletter for the promotion of IT resources, employee benefits and support issues. Conducted weekly meetings with divisional liaisons to review technical issues, share solutions, provide current status of projects and upcoming events. Selected Accomplishments Consolidated 9 independent divisions of the Southern Territory into the centralized Territorial IT department Centralized IT support operations in 13 states into one territorially-managed support center Standardized Southern Territory users and IT staff onto cloud-based help desk solution Developed career paths and determined appropriate industry-standard certifications

Managed daily computer operations of the Information Technology department, servicing 1,800 user PCs throughout Florida. Oversaw all IT projects, insuring that IT policies and procedures were followed. Presented annual overview of current and upcoming IT projects, policy and procedure changes to 50+ senior divisional managers. Conducted training seminars for IT support personnel on Windows Server administration, IT Policies and Procedures and VMWare solutions. Prepared and reviewed proposals and requisitions for the purchase of computer, security, A/V, copier, telephone and related systems. Met with vendors to evaluate new technologies and possible cost savings on a regular basis. Designed, reviewed specifications and developed Lotus Notes, SQL Server, Microsoft Access and other databases to insure that user needs were met. Promoted continuing education and IT certification to improve staff skills. Review each site's network bandwidth needs annually, eliminating costly T1 lines and using faster, cheaper connections to increase responsiveness of network resources (email, Internet access, Lotus Notes databases) and the overall user experience when conducting online business with vendors. Responded to requests to evaluate compliancy with HIPAA, HITECH, PCI and related government regulations. Acted as IT HIPAA Officer for 75+ sites in division. Selected Accomplishments Created first dedicated support desk in Southern Territory in 1999 Established Area Computer Experts (ACEs) program to provide local support resources to division's computer users, providing timely support and reducing costs Cost-justified increasing support staff from 4 to 10 members using help desk system metrics and feedback surveys from users Implemented document management system, eliminating paper filing cabinets, increasing document availability and search capabilities Project Management Planned and executed corporate headquarters facility move, combining two offices and all IT, A/V, biometric, gate and camera security systems, HVAC, Central UPS and generator Implementation of Y2K mitigation and system replacements for 75+ sites within 1.5 years Transition 750 users from Alpha Micro and Wyse UNIX terminal systems to PC-based, client-server networks Created first divisional data center with 20+ virtualized servers in a vmWare cluster Established first divisional high-speed WAN with 80+ sites using Lotus Notes - Domino servers, client-server networks and Cisco firewalls and network switches Applications Developed (Microsoft Access) ADP Remote Payroll - Provided Payroll Services after ADP Telephone Payroll Services Discontinued Bank Accounts - Tracked account numbers and signatory authority for 75+ sites in division Property Management - Tracked all property in the division to insure timely handling of liens, tax payments, etc IT Requisition and Order Tracking (ROT) - Tracked all phases of PC lifecycle from proposal preparation, requisition creation/submission, bid evaluation, order submission and inventory of all equipment.